Request for review on Muni citation, any successful dismissals?

Has anyone gotten a muni citation lowered or waived if they went in person to make your case?

I sent in an online request for review and was told it wasn't sufficient evidence and that I can request a hearing in person to make the case again.

Situation: I have a good case for dismissal, even the inspector that gave me the citation told me I'd get it waived. I'm new in SF, bought muni mobile day pass (thought expiration date meant it was good to go), inspector showed how to REALLY activate (even taught his colleague on my phone), cited me anyway--said he had to since it was being recorded. Inspector told me to appeal online because I'd get it waived, but lost. Now it's pay or fight in person.