Curry’s… out of 10 are they the worst?

I don’t want to give too many specifics of a negative customer experience so I don’t dox myself but I wanted to shout in to the void they are unreal!

Lately within my own family I’ve heard that they have been appalling. I wish I known before.

Anyone else have issues with items ordered never delivered? Issues trying to get refunds for faulty products?

I suppose my main question is when complaining to the company is not satisfactory who can you complain to?

Lastly who would you recommend as a good/reasonable retailer?

Sincerely Very bewildered!

Edit: I am reading all the comments thanks so much everyone for responding. I was expecting to get ripped a bit in the comments but Curry’s seem to be serial offenders. I now have a few ideas for moving forward. Hope ye all have a good night.