PCSing with HomeSafe

I have heard nightmarish stories from my wife who reads stuff from military spouses on Facebook about the new contracted moving company, HomeSafe. Everything from movers repeatedly delaying and causing problems with arriving by the RNLTD to completely obliterating the household goods of their clients. Any thoughts or advice?

Edit: Other problems reported include people who would usually do a DITY making far less with their move and being stuck with move debts. And people who are having HomeSafe move them, in some cases, are forced to do a DITY last-minute just to get to their next duty station on time.

Anyway, if any of you have had experience with HomeSafe and can offer some feedback and advice, that'd be appreciated.